FAQ

About the site

What is "TRANCE plus"?

"TRANCE plus" is a digital content distribution website. There are many adult videos here. After free member registration, you can view-all-you-like within the period you have subscribed for.

Here for Registration

Do I need to provide my credit card for member registration?

No, member registration is free of charge, and you do not have to provide your credit card for registration. The only thing you need is an email address which is for receiving verification mail.

Some of the pictures or part of the page is not displayed correctly.

Here are some of the possible reasons:

  1. You have installed a security software such as Norton Internet Security.
    If there is a security software, it may cause some picture and text or link in the page not being displayed correctly.
    In such a case, please disable the advertisement block function and try again.
  2. Site filter is enabled and adult content is being blocked.
    The access to "TRANCE VIDEO" may be blocked by the filter.
    Please disable the filter or add "TRANCE VIDEO" domain "trance-video.com" to the whitelist of the filter.
  3. The network you are using (Company LAN etc.) may block access to TRANCE VIDEO.
    Please ask your network administrator to remove the blocking, or use another network to access Internet directly.
    If you are using a home internet, your internet provider or firewall service may have similar blocking system. Please consult the related setting.
I cannot login.

Here are some of the possible reasons:

  1. "The email address and password entered is not registered" error.
    If the error message "The email address and password entered is not registered" is shown, you may have entered an incorrect email address or password.
    Please make sure you have entered your password in correct capital or small case (a vs A).
    Also please check if you have enabled CAPS LOCK by accident.
  2. If you have installed firewall or security software, you may encounter difficulty in logging in.
    Please disable the software temporary or uninstall the software.
  3. You may have rejected or disabled cookie. Please check the setting of your browser.
  4. The date and time of your device is incorrect. Please check the "Date and time" setting in Control Panel and make sure it is correct.
Is there any plan for DVD release?

About video playback

About video playback

I cannot play a video.
  1. There is nothing happen when I clicked the Play button.
    If there is no response when you click the play button, the player software may not be installed correctly.
    Please try to reinstall the player software and try again
  2. H4012 error is shown.
    If the error message "H4012" is shown, please check the following:
    ▼ For Windows or Mac OS computer
    Please verify if your monitor, cable and display card support HDCP (High-bandwidth Digital Content Protection).
    Please also check if you are connecting to more than one monitors
    * You cannot play the video on a monitor connected to an analogue port such as VGA port.
    * If you are connecting to multiple monitors through a spitter, it may cause problem.
    ▼ For Android device
    Your device may not support HDCP (High-bandwidth Digital Content Protection).
  3. If you see any other error message, please contact us with the error content shown.

About payment

What payment method is accepted?

We only accept payment by a credit card.

You can pay by VISA, MASTER, JCB or Diners cards

Is it really safe to pay by a credit card?

Your card information is transmitted by SSL (encryption transport) and you do not have to worry if it is captured by a third party when sent on Internet. Your card information is not stored on "TRANCE VIDEO server, our staff are not able to see your card information including card number and expiry date. TRANCE VIDEO is employing top class security system of the industry to safeguard your data security.

The credit card payment is failed

If the online credit card verification is failed, please verify the followings:

  1. Have you entered the card information correctly?
    Please do not enter any space or hyphen in the card number, and check if you have reverse the month and year of expiry date.
    You can only use a credit card belongs to you.
  2. Is the card over its credit limit?
    The card cannot be accepted if it is over its limit. Please use another card
  3. If the card information is correct
    If you are sure the card information is correct still the verification is failed, please contact your card issuer.
How to stop the subscription?

Please go to My Page and stop your subscription in the page.
If you are using a credit card, the subscription will be continued automatically after expiry date. If you want to stop your subscription, please process as above.

About member

Forget password

Please go to the following page and enter your registered email address. The password will be sent to you again.

Here for forget password

I have not received the email verification after registration

Here are some of the possible reasons:

  1. Your email software or service provider may block the verification email as spam. Please adjust your spam email setting and register again. For more information about your spam email setting, please consult the help of your email software or guideline provided by your service provider.
  2. Email from "trance-video.com" is being blocked.
    Please put "trance-video.com" domain in your whitelist or accepted email list and try to register again.
    Please ask your network administrator for help if the setting is done on your network side.
  3. There is temporary problem with the email server or the network is too busy.
    The verification email is transmitted through multiple servers before delivering to your email box. If there is a problem with those servers or network is too busy, the email may be delayed or lost. Please try to register again later.
  4. Your email box is full
    Please remove some of the emails and empty up some space then try again.
I want to change my email address.

You can change your email address in update member info of My Page.
We cannot change your email address for you so please manage your email address by yourself.

I want to change my password.

You can change your password in update member info of My Page.
We cannot change your password for you so please manage your password by yourself.

I want to cancel my account

Please login and access "My Page > Update member info" to cancel your account.
You can cancel your member at any time, but please be aware that you will not be able to view video immediately even there is subscription period left once you cancel your account.

Series

TRANCE
TRANCE MIX
TRANCE ORIGINAL

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